Introduction: Outlook, as part of Microsoft 365, provides users with a robust set of email management tools, including the Junk Email folder and a separate email quarantine. The email quarantine serves as an additional layer of email filtering, helping users identify and manage potentially harmful or unwanted emails that may not be caught by the regular inbox or Junk Email folder. In this knowledge-based article, we will explore how to access and utilize the email quarantine in Outlook.
Accessing the Email Quarantine: Outlook's email quarantine is not accessible directly through the Outlook desktop application but can be accessed via a web browser. To access the quarantine, follow these steps:
-
Open your web browser and navigate to the following URL: https://security.microsoft.com/quarantine?viewid=Email.
This URL provides direct access to your email quarantine.
Understanding the Email Quarantine: The email quarantine contains items that may not be found anywhere else in your inbox, including the Junk Email folder. It is essentially a repository for emails that Microsoft's security systems have flagged as potentially suspicious, but not to the extent of being categorized as junk or moved to the Junk Email folder. These emails are held in quarantine to protect users from potential security threats.
Managing Quarantined Items: End users have the ability to view and take action on items held in the email quarantine. The primary actions that can be performed on quarantined items include:
-
Viewing: You can view the details of the quarantined email, which typically include sender information, subject, and date received.
-
Releasing: If you determine that a quarantined email is legitimate and should be in your inbox, you can release it from the quarantine to your inbox. This is useful for ensuring you don't miss important emails that were mistakenly flagged.
-
Deleting: If you believe a quarantined item is unwanted or potentially harmful, you can choose to delete it permanently from the quarantine.
Learn More: For more in-depth information and guidance on how to use Outlook's email quarantine effectively, refer to the official Microsoft documentation: Quarantine for end users.