Effective immediately, the following process for computer replacement will be followed:

• Culverhouse Technology Group will order new and replacement computer requests that have been submitted via a technology request ticket

• Culverhouse Technology Group will set up faculty and staff replacement computers as much as possible prior to installation.

  • When faculty and staff are notified that their new computers are ready, they will be asked to move ALL UA and personal files to the cloud or external backup by a specified date. You can view or download instructions for this process on these pages:

    • Setting up Your New Windows Computer

  • They will also be asked to save their browser bookmarks for later installation. (Instructions for this are provided on Setting up Your New Windows Computer.)

  • The faculty/staff member will handle all data transfers unless prior arrangement has been made with the Technology Group.

  • At the appointed deadline, the Technology Group will contact the individual to schedule an appointment for replacement and will confirm with the individual that their files are moved to the cloud or an external backup. The setup will not continue until the individual has confirmed all files have been transferred to the cloud or an external storage device, since no files will be moved while the technician is present.

  • A desktop support technician will arrive at the scheduled time to install the new computer.

    • Faculty and staff must be present during the installation to complete their computer setup.

  • The field tech will install the computer and take the old machine for surplus.

• After the computer has been delivered, faculty and staff will be able to download many of the optional software programs through self-service (Office, Adobe, etc.) and retrieve files and bookmarks from their stored locations. NOTE: Culverhouse Technology Group can only install UA-supported software. Independently purchase/licensed software will need to be installed by the user and supported by the vendor.

• The Culverhouse Technology Group will follow up with the faculty/staff member to assist with any remaining installations.

  • Remote support will be provided, when needed.

  • Check to ensure files were all transferred to the new computer.